Terms of Service

1. Acceptance of Terms

These terms apply to the Immerso apps for iOS and Android, the Immerso web app and this website (together, "Immerso" or "the service"). By creating an account or using Immerso you agree to them. If you do not agree, do not use the service.

Our Privacy Policy explains how we handle your personal data.

2. Apple App Store Users

If you downloaded Immerso from the Apple App Store, Apple's Licensed Application End User License Agreement (the Standard EULA) applies to your use of the iOS app alongside these terms. If the two conflict, the Standard EULA takes precedence for the iOS app. Apple is not responsible for the app or its content, or for providing maintenance or support for it.

3. Description of Service

Immerso is a language learning service. It includes lessons and courses, vocabulary and review, games, AI tutors you can chat or speak with, roleplays, debates and discussions, AI-generated lessons, audio and images, and progress tracking.

4. Accounts

You can sign in with an email address and password, with Apple or with Google, or start as a guest. You are responsible for keeping your sign-in details secure and for activity on your account, and you agree to give accurate information. You must be at least 13 years old to use Immerso.

You can delete your account at any time from your Profile in the app. See our account deletion page.

5. Subscriptions and Purchases

Immerso is free to use with limits. The paid plans, Immerso Plus and Immerso Pro, unlock more features and are available as monthly or annual subscriptions. You can also buy credits for some features. Prices are shown in the app before you buy and may vary by country.

• Payment: payment is charged to your Apple ID account (App Store) or Google Play account when you confirm the purchase.
• Automatic renewal: subscriptions renew automatically at the end of each monthly or annual period, at the then-current price, unless you cancel at least 24 hours before the period ends. Your account is charged for renewal within the 24 hours before the period ends.
• Free trials: where a free trial is offered, it turns into a paid subscription at the end of the trial unless you cancel at least 24 hours before it ends. Any unused part of a free trial is forfeited when you buy a subscription.
• Managing and cancelling: you can manage or cancel your subscription in your App Store account settings (iOS) or the Google Play Store subscriptions page (Android). Cancelling stops the next renewal; you keep access until the end of the period you have paid for. Deleting the app or your Immerso account does not cancel a subscription.
• Refunds: purchases are handled by Apple or Google under their refund policies. Request a refund from Apple at reportaproblem.apple.com or through Google Play. Nothing in these terms affects your statutory rights as a consumer.
• Credits: credits are a licence to use certain features in the app, have no cash value and cannot be transferred or exchanged for money.

6. Acceptable Use

You agree not to:

• Use the service for any unlawful purpose
• Attempt unauthorised access to our systems or other users' data
• Interfere with the service's operation or security
• Upload malicious content, or use bots or automation to access the service
• Scrape, copy or redistribute our content without permission
• Use the service to harass, abuse or harm others

7. AI Tutors and Chat

Immerso's tutors, roleplay characters and lesson generators are AI systems, not people. When you use them you agree not to:

• Try to make them produce content that is illegal, sexual, hateful, violent, harassing or otherwise harmful
• Try to bypass their safety rules or instructions, or extract their prompts or underlying systems
• Submit other people's personal data, or text, links or documents you do not have the right to use
• Use them for purposes unrelated to learning, or in a way that is designed to run up usage

AI features have fair-use limits, which may vary by plan. We may limit, suspend or end access to AI features if they are misused.

8. AI-Generated Content

Much of Immerso's content, including lessons, translations, explanations, corrections, audio, images and tutor replies, is generated by AI. AI-generated content can be inaccurate, incomplete or inappropriate, even when it sounds confident. It is a learning aid, not professional, medical, legal or official translation advice. Check anything important with a reliable source.

9. Your Content

You keep ownership of the text, links and documents you submit. You give us permission to process them, including through our AI providers, to provide the service to you.

10. Intellectual Property

The service, its design, lessons, characters, images, audio and software are owned by Immerso or its licensors and protected by intellectual property laws. We give you a personal, non-transferable licence to use them for your own learning. You may not reproduce or distribute them without permission.

11. Disclaimer of Warranties

The service is provided "as is" and "as available". We do not guarantee that it will be uninterrupted, error-free or that it will help you reach a particular level, except where such warranties cannot be excluded by law.

12. Limitation of Liability

To the maximum extent permitted by law, Immerso is not liable for indirect, incidental, special, consequential or punitive damages arising from your use of the service. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or any other liability that cannot be limited by law.

13. Termination

You can stop using Immerso and delete your account at any time. We may suspend or end your access if you break these terms or misuse the service.

14. Changes to These Terms

We may update these terms from time to time. We will post changes on this page with a new "Last updated" date. If you keep using Immerso after a change, the updated terms apply.

15. Governing Law

These terms are governed by the laws of the United Kingdom, without regard to conflict of law rules. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live.

16. Contact Us

If you have any questions about these terms, contact us at legal@getimmerso.com.